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Our company recognizes the critical role of after-sales service in business development and reputation building. We are committed to offering tailored services to meet the diverse needs and preferences of our customers.
During the warranty period, if the crystal oscillator fails to meet the specified technical parameters due to errors in the oscillator or the technical data provided by us, the user should immediately notify us, provided they have followed the relevant technical guidelines. Upon receiving written or telephone notification, we will address the issue promptly.
Within the quality assurance period (1-year replacement and 3-year warranty), our company is obligated to provide technical services and support for module failures caused by non-human factors (excluding war, disasters, and force majeure events).
Supervision of service quality is essential to ensure customer satisfaction and continuous improvement. Our company employs a comprehensive monitoring system to evaluate the effectiveness and efficiency of our after-sales services. Regular feedback is collected from customers to identify areas for enhancement. Additionally, periodic training sessions are conducted for our service team to keep them updated with the latest industry standards and practices. This proactive approach helps us maintain high service quality and promptly address any issues that may arise.
